Privacy Policy

Your privacy is important to us

TEA & GATHER knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. TEA & GATHER is dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure. This notice describes our privacy policy. TEA & GATHER is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. By visiting TEA & GATHER you are accepting the practices described in this Privacy Policy.

TEA & GATHER may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to TEA & GATHER’s operations. Please visit this page periodically, to check for updates.

What kind of personal information does TEA & GATHER collect and how it is collected?

Personal information you provide.

We store the personal information you enter on the Website or give to TEA & GATHER in other ways. We obtain most personal information through the TEA & GATHER account registration process and updates to account details. You may provide information when you request or acquire a product or service from TEA & GATHER or its related bodies corporate, provide a product or service to TEA & GATHER, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with TEA & GATHER in person, by email, telephone or in writing (for example if you contact customer service or provide feedback).

The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.

Automatic Collection


We may use a feature of your browser called a cookie to assign your computer a ‘User ID’. Cookies contain information by which TEA & GATHER can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. TEA & GATHER may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that TEA & GATHER believes may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.

To disable your cookies, please refer to the help menu within your Internet browser. However, cookies allow you to take full advantage of some of TEA & GATHER’s best features, and we recommend that you leave them turned on.

Indirect Collection

TEA & GATHER endeavours to collect personal information about an individual only from that individual. In some circumstances TEA & GATHER may obtain personal information from a third party.

TEA & GATHER may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

How TEA & GATHER uses the information you provide

TEA & GATHER may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

TEA & GATHER generally uses personal information to:

  • Provide you with products or services you have requested.
  • Personalise and customise your experiences on TEA & GATHER, including saving shopping cart information.
  • Help TEA & GATHER manage and enhance its services.
  • Communicate with you.
  • Provide you with ongoing information about opportunities on TEA & GATHER in which TEA & GATHER believes you may be interested.
  • Give you the opportunity from time to time to receive email and ‘e-newsletters’ from TEA & GATHER.

In most cases where TEA & GATHER asks you to provide information about yourself, if you do not provide TEA & GATHER with that information, TEA & GATHER will not be able to provide you with the requested product or service.

Does TEA & GATHER share the information it receives about me?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

TEA & GATHER may also provide your information to:

  • third parties engaged by TEA & GATHER to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising
  • third parties authorised by you to receive information held by TEA & GATHER.

How Secure Is Information About Me?

TEA & GATHER manages personal information in accordance with this Privacy Policy and the Privacy Act 1988.

TEA & GATHER protects the personal information TEA & GATHER holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. TEA & GATHER uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Making a privacy complaint

If you believe that TEA & GATHER has breached the Australian Privacy Principles under the Privacy Act 1988, you may contact TEA & GATHER in writing at the address details provided in this privacy policy. TEA & GATHER will investigate your complaint and endeavour to respond to you within a reasonable time after your complaint is received. If you are not satisfied with TEA & GATHER’s handling of your complaint, you may contact the Office of the Australian Information Commissioner, contact details of which can be found at

Updating personal information

TEA & GATHER endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. TEA & GATHER requests that you enter correct billing, shipping and contact details every time you order from us. You can update your email for newsletter subscriptions by contacting TEA & GATHER at the contact address detailed in this privacy policy.

Seeking access to the personal information TEA & GATHER holds about you

You have the right to seek access the personal information held about you and to advise TEA & GATHER of any inaccuracy. There are some exceptions to this right set out in the Privacy Act 1988. If you make an access request, TEA & GATHER will ask you to verify your identity and specify what information you require. TEA & GATHER may charge a fee to cover the costs of meeting your request.

How to contact TEA & GATHER

If you have enquiries or wish to provide feedback about this policy, please mail to the Privacy Officer at:

Privacy Officer
Tea & Gather
1/3 Emerson Road
Dapto, NSW 2530